Typically, restaurants will choose one of two options:
1. Employees use a personal cash bank/book for cash payments and do not interact with a cash drawer during their shift. They will be expected to pay the restaurant the cash payments received at the end of their shift. This should be reported as Cash in Hand.
- Example Shift Review
2. Employees use a cash drawer for all cash payments and do not carry cash to make change. They will not be expected to owe the restaurant for any cash payments at the end of their shift (depending on your settings, they may be tipped out.) This should be reported as Cash in Drawer.
It's possible you have a bartender who uses a cash drawer, and a server who use a cash bank. The bartender's shift review would show $XXX.XX for cash in drawer, while the servers would show XXX.XX for cash in hand.
How to Fix Cash in Drawer and Cash in Hand
If the issue of having an amount for cash in drawer and cash in hand arises, let's first check your device settings under device setup. Make sure the receipt printer with the drawer you'd like the cash reported to is selected, and the correct option for 'Open Cash Drawer' is selected.
Now, we can find and fix the check(s) causing the problem.
1. Find the cash payment that was incorrectly reported by going to the sales report in backend (can be accessed in the tablet depending on your permissions) and go to the Payments tab.
- You'll need to use the "Show/hide columns" to reveal the cash drawer column to see where the payment went- if it went to cash in hand, the column will be blank.
- Once you find the culprit, you will need to reopen it and void the cash payment and re-close it out to cash properly so it reports correctly.
2. Now that you've updated and closed the problem check(s), go back to the shift review and it should be updated and showing cash in drawer or cash in hand. Finish the shift review and you're all set!