This document is meant to be a running list of questions we receive from customers and internals alike so that when they arise again they can be answered.
Can we activate GCs before the customer goes live? Example: customer wants to offer preloaded GCs and hand them our as promotional items to encourage people to come to a grand opening. Would we be able to do this? Would they be paying full monthly, some or none?
Gift Cards can be enabled at any time, but the cards will not be valid until out of Test Mode. We can work to preload cards if we are provided a list of card numbers and values to upload. Because the cards would not be valid while in Test Mode, software fees would start when the account is activated.
How does Toast track liability between two or more stores within a group?
If configured properly for "Liabilities Migrated" in our database, the Gift Card Liabilities report will track the transactions that occur in relation to the store that owns the cards liability vs the store that redeemed the amount. The purpose of this report would be to be able to periodically audit how much each store owes each other store for any liability they redeemed that was not owned by the redeeming store. This is typical of organizations that are all or partly franchised and each own their own liability despite being in the group. This is not typical of all corporate organizations with no franchises as the corporations own all the liability.
How can we verify if our Gift Cards from a previous vendor will be able to be swiped in Toast?
To be positive, we'd prefer a sample gift card be mailed to Toast HQ for testing prior to go-live and import.
Is there a generic URL we can add to the back of our gift card templates where customers can go to check their balance?
For Organizations with more than one location, the Toast Public Page may have a Gift Card Check Balance tool. This page is public so the link can be opened by anyone, ie cardholders. It is common for these organizations to link or embed this page on their own webpage. If all locations in the group are configured to share gift card data, then any one of the Check Balance pages of each location will work for any card to be checked. Each location will have their own page, there is not a master page for the group, but it should not matter which link you give our or page you embed in your own page.
Can Toast Gift Cards be used in Toast Online Ordering?
As of Q1 2017, we have not yet built this functionality in our Online Ordering Platform. Gift Cards and Rewards Accounts can only be used in-store with the POS. Customer can pay with Credit Card or Cash online, depending on configuration at store.
Can live gift cards be seen or used while in Test Mode?
No - while in Test Mode live gift cards that are for us in the POS will not be usable or viewable in the reporting or POS application. While in test mode, gift cards can be sold as test cards that will not be visible when Test Mode is finally disabled.