This document is meant to be a running list of questions we receive from customers and internals alike so that when they arise again they can be answered.
Can customers use Loyalty via Toast Online Ordering?
Currently, Toast Online Ordering only allows Loyalty customers to earn points when they pay using the linked credit card attached to they Loyalty Account. They cannot redeem Loyalty Points via Toast Online Ordering at this time.
Can a customer use their gift card for the loyalty program?
Yes - all cards in Toast can be dual function and contain both cash balances and loyalty points. A Gift Card could later be registered as a Loyalty Card. A Loyalty Card could later have cash value added to it to be used as a Gift Card. The balances are stored separately within the system.
Does the Loyalty customer have to use a gift card when registering?
No, a physical card is not required to register, but providing an email address is required to register for the program.
How does Toast upload loyalty info from a previous/former POS or Loyalty Program?
Is signup only allowed when a purchase occurs?
The customer can sign up w/ email only during purchase or a gift card can be registered as a loyalty account and the customer can sign up that way, but it requires a valid gift card number to be entered which should then be given to the customer. Some customers have not wanted their gift cards to be able to be registered as Loyalty Cards.
Can Customers add loyalty by uploading a csv through us?
Loyalty Customers can be uploaded by Support or Services-Ops based on the info in the article above.
Can a customer create a macro that helps them enter loyalty info, then upload it without our help?
Not currently a customer-facing tool for Loyalty Import.
Does loyalty pull directly from cc instead of using phone# or email?
Credit cards can be linked to rewards accounts as the rewards account is used in conjunction with a credit card payment.
Does loyalty allow for one guest to use multiple credit cards (or multiple emails, multiple phone#s) and accrue points in one loyalty profile?
Yes multiple credit cards can be linked to a single Loyalty Account, but only 1 email and 1 set of customer data (phone, name, etc).
Can a Toast e-Gift card with zero balance be used as a loyalty card?
Yes any gift card can be registered as a Loyalty Card.