In some cases a credit card payment may encounter an error. This can occur for several different reasons. For example:
- A normal rejection on a customer's card
- Credit card reader hardware issues/malfunction
- Processor-level system issues
In these cases you will be shown an on-screen error message within Toast to alert you that an error has occurred.
From this screen your options are:
- Remove Payment - Cancel this attempted credit card and take another form of payment from the payment screen.
- Key In Card - Attempt the card again by keying the card number in manually (depending on the circumstances, this may not change the result)
- Treat as Offline - Store this payment information temporarily in the app so that system can attempt this payment at a later time.
TREAT AS OFFLINE
When treating payments as offline, Toast securely stores the card information and reattempts to authorize the card as soon as the system goes online. This will be normal processing experience for the restaurant customer. Depending on configuration settings, a payment receipt will print or the customer will be prompted to tip and sign on screen (Digital Receipts) as they normally would. If a tip is left, your staff should enter the tip into Toast as they normally would as well so that data is recorded.
Payments treated as Offline do not receive real-time authorization from the processor, therefore they are considered "at-risk". Similar to normal transactions, these payments may be rejected or declined for a variety of reasons when they are eventually reattempted.
Toast is not liable to cover any declined transactions that were treated as offline and later declined.
To read more about Offline Mode, please visit our Offline Mode - Overview article