Pooling tips is one way for tipped employees to receive their tips within Toast. Popular among Quick Service Restaurants, pooling tips gathers all the tips for the day and divides them by number of hours worked by hourly employees. This article will guide you through setting up pooled tips.
Shown above is the pooled tip report, one of the many sections found within your Labor Report under the Reports section. Keep in mind this report is over a two-week span, you are able to see individual days if you'd like. At this time, we are not able to report more than two weeks at a time, but you are able to go back as far as you've enabled Pooled Tips.
Pooled tips are split between whoever is clocked in with a tipped job role during the time of a transaction. For example, if 1 server is clocked in between 8 am and 9 am and there are $10 in tips, all tips will go to that 1 server. However if 4 servers are are clocked in for the next hour and there are another $10 in tips, they would be split 2.50 to each server.
To implement this tip option in your restaurant, you need to make sure a few settings are enabled First, in backend, head to your Labor section and select the first option Jobs.
Next, Select the job role of which you would like to edit. In this case, we choose Server.
For the pooled tips report to show, each job role that collects tips in your restaurant must have the selection that requires cash tips to be entered at closing.
In this example, all of our job roles are tipped. Non-tipped salaried employees wouldn't be affected, so you would not have this option selected for them. Also note that pooled tips are calculated through the tips entered in on the payment screen. During the shift review process declared cash tips do not affect pooled tips.
If you head back to Reports and select the Labor option, you will now be able to see the Pooled Tips report tab.
If you're not sure what tipping method is best for your business, visit this article by one of our Marketing Managers! Tipping Methods: Pooled Tips vs. Tipping Out