Toast's Inactive Gift Card Report allows users to manually activate their inactive/unsold gift cards online without needing to create orders in the POS or take payments. The user must have User Permissions for Manual Gift Card Adjustment to do so.
1. Navigate to the Gift Card Report
2. Scroll to the Inactive Cards report.
3. You can search for the card using the search field.
(If they are imported cards from your previous system you can search by that number, and you can show a column to list that number in the report view. )
4. Click on the found card to show the Card Details, then use the Adjust button to adjust its balance.
5. Click Save when you are done.
This function allows you to adjust inactive cards individually, this cannot be performed in bulk. If you have a large bulk update to make, you can contact Toast Support for assistance by providing the card numbers and balance updates that need to be made for each.