The KDS fulfillment report allows users to view and manipulate data for the amount of time it takes from when a chef receives an order on a KDS, completes the order on the KDS, through the point at which an expediter delivers the food items to the table or to the hands of a server.
This report can be viewed in the Kitchen section of your back end dashboard.
The following kitchen display/fulfillment reports are available:
Tickets by Hour (by net sales and average fulfillment time)
Tickets by Fulfillment Time
Tickets by Hour:
The date, time, and the user/employee that fulfilled the tickets can be adjusted by using the dropdown menus. Use the more dropdown to filter the data even further.
The top bar graph will show the amount of net sales per each hour of service. Hovering over a blue bar will show the exact sales for that single hour.
The bottom graph will show the average ticket fulfillment time per each hour of service. Hovering over a blue bar will show details for that individual hour.
Tickets by Fulfillment Time:
The x-axis of this report represents the time interval chosen from the dropdown.
Each bar represents how many tickets were fulfilled within that time interval.
There are two levels of expediters, and their productivity can be viewed in the graphs below the Tickets by Fulfillment Time report.
Level 1 expediters consolidate tickets from multiple prep stations into one completed order. Once all food items are together, the expediter marks the order as complete, or fulfilled on the KDS.
Level 2 expediters are used more commonly in fine dining, where there are multiple expediters or food runners. The level 2 expediter takes the complete order and delivers it to the table, then marks it as fulfilled in the KDS.
To configure two-level order fulfillment, navigate to this article.
This report shows detailed information for individual tickets. Customize which data will appear in the report by selecting options from show/hide columns.
This report can be exported into a .csv file.