Q. Customers call in saying that several days after a transaction was voided they still have a pending payment from the restaurant for the amount that was voided. Is this normal?
A. Yes, this is common in the banking world. The card may be pre-authorized for the amount that is swiped or keyed and funds can be held from the customers available balance.
The bank's system is not aware that the payment is voided, it waits a pre-determined (vaires by bank) amount of time and, if not settled within that time, releases back.
Q. After a payment is voided, how quickly will it usually show up in the account as pending and how quickly will it end up clearing itself from the account?
A. This is all dependent on each bank's own policy about these timeframes. Typically only a few business days are allowed before a pending charge must be released back to the customer if it does not settle.