If your kitchen tickets' margins are cutting off words/letters and putting them on the next line, it may be because the model of the printer is labeled wrong on the Toast back-end.
This is because certain printers expect a specific paper width, and if you have the wrong model listed it will base the margins on whatever default paper width goes with that model. This can also affect the header of the kitchen ticket.
Make sure that your printer's model is listed correctly in the "Printers" sub-section of "Kitchen/Dining Room" section.
The two most frequently used printer models are:
- Epson T20 - Thermal Receipt Printer
- Epson U220 - Impact Kitchen Printer
If you are unsure of your printer model after looking at the bottom/back of the printer, then please feel free to contact Support.