An Unlinked Refund is a refund that is processed via the Toast backend to a credit card that is not tied/associated with an existing Point-of-Sale order in the system. It is processed through your merchant processing with Toast and captured as transaction in the next captured payment batch to be processed.
To process this type of refund follow these steps:
1. Navigate to www.Toasttab.com
2. Under Manager select Issue Refund
3. Enter in the card information into the appropriate fields. Click Issue Refund to submit this for processing. (This cannot be undone and you will not be asked to confirm before it is completed)
4. When the refund is complete, this confirmation will appear across the next screen:
Note: There is no option to issue a receipt for this refund directly to the customer.
A record of this refund will immediately be available in the Sales Exceptions report of your Toast Reports page. If searching by a specific day, use the day on which the refund was performed.
Confirmation via Email
If you are listed as a Financial Contact for your Toast restaurant, an email to you will be generated shortly after the refund is completed. This can be forwarded or a screenshot can be taken to supply the customer with further confirmation.