This article will cover how to use the section titled Support on your Toast Device. There are four sections: Support Site, Device Info, Submit a Ticket, and Status Page.
To start, scroll to the Support Section of your Toast dashboard.
Support Site: This section will take you to our knowledge base, also known as our Wiki site. Here you have access to a great deal of high quality articles which should help answer any questions that you may have about the app or Toast in general.
Device info: This section contains information that support needs to help you be more successful. When you tap the Device Info button, there are a few sections containing information like the Device ID number.
There are three buttons at the bottom of the list. The first is Cancel, and that will simply close the dialogue box. The second is copy, which will then paste all of the information that's open wherever you want, such as into an email or onto a note taking app. Tapping Send will automatically create a Support email from the device. If you see any red entries on the support section they are very basic warnings, like an unplugged tablet.
Submit Ticket: This sends an email directly to the Toast Support email address (email@example.com) with all of the device information included directly in the message. You can also add any other information that you think is relevant to your support issue.
Your email address: This will populate with the email address that was used to login the Toast app in Step 1. If it is not valid or a better email address exists, please change this field as Toast Support may respond via email to offer assistance.
Subject: This will populate with the name of your restaurant - please add a description of the reason for your ticket.
Description: Next to Notes: Type a description of your issue or question, the impact if may be having on your business and the best phone number or email address to respond to you.
When you have completed these fields, tap Submit and your ticket will be sent to Toast Support.
Use the Toast icon in the top-left corner to return to the Toast Main Menu and continue working.
Two things to note.
-The issue will get emailed by default as the email address assigned to the employee who is signed in. If like a lot of restaurant managers you have only put in a fake email (like the one in this example) for the employee, then Support will be unable to respond to your email.
You can still click on the email address and replace it, you should just be aware of it. You also may want to have managers sending emails to support, or someone else who can respond to emails on the job.
-The second is that email is still not the fastest way to hear back from support. The phone lines are so please do not hesitate to call if you have looked through the online support wiki and still need help solving the problem.