Whether placed by phone or online, Delivery orders are managed from the Delivery Mode of Toast POS.
As explained in the Delivery Mode summary article, this mode contains three phases: Pending, In Progress and Delivered.
Delivery orders that have been placed are first stored in this mode. From this mode, a user can enter the Dispatch Driver Screen using the Dispatch Driver button in the top right corner.
Selected the order(s) which need to be dispatched by tapping orders and using the Dispatch Driver in the top right once again.
A pop-up will appear to select the driver assigned to the order. Only employees who are configured with at least one Job Type where Driver is marked will appear on this list. Furthermore, only drivers who are actively clocked-in can be dispatched. These drivers will be listed first. If a driver is not clocked-in, it will be shown in the window.
Select OK to complete.
With a driver dispatched on the order, the order is now in the In Progress mode of Delivery.
Visit the article How to Complete a Delivery