Level Up is a third party type of payment that Toast integrates with. A QR code scanner provided by Level Up scans a code via the app on the diner's phone. This code is attached to the diner's payment method (debit card, credit card, etc).
You may get calls in regards to the Level Up QR scanner. Please see the steps below:
- As long as the scanner light is white you are good to go -- green means a pending issue, or payment is waiting to be processed.
- Scan your Level Up QR code (via the app) at any point during the transaction. The light will turn from white to green. (DO NOT PRESS THE BUTTON YET)
- Once the cashier is done ringing up,
- Select Level Up
- Dialog box will show up (Do not press anything at this point)
- Customer or Cashier at this point will press the button (which will now be lit up) to send the transaction through.
Please also be aware that Level Up has an extensive help center for businesses: https://levelup.zendesk.com/hc/en-us/categories/200027927-Businesses